The quality of the relationship between the web developer and payment services provider is one of the key ingredients of a successful e-commerce website, says Michael Richards of SiteMeUp Online Marketing.
“Our responsibility is to assist our clients in growing their business within an online environment,” says Richards. “An important part is making sure that the functionality, between the shopping cart and the the payment gateway are flexible and robust enough to meet the client’s needs as they grow.”
Richards says PayGate is SiteMeUp’s preferred partner because of its reliability, support and innovative product offering “Our clients trust us in ensuring that we provide a suitable online platform”. The PayGate product offering allows us to tailor payment services to cater for their diverse online requirements.
When a business makes the decision to enter the e-commerce environment it is important for them to understand that this new way of trading is a lot faster and not subjected to normal trading hours. Therefore being able to accept payments 24/7 requires a payment gateway that has a positive up-time history. In the event of any failed transaction processing our clients require that SiteMeUp evaluates the situation and provides them with a detailed explanation and corrective measures implemented. It is important that our payment service provider is always available to help us provide those explanations.” SiteMeUp has an obligation to our clients and PayGate understands this by providing open communication channels.
From a technical point of view, Richards says SiteMeUp values PayGate’s range of customisable products. The recent offer of free shopping cart plugins has indicated just how much PayGate values their developer community. More developers are currently using content management systems that require payment gateway plugins for a wide variety of shopping carts; inclusive of, but not limited to WooCommerce, WordPress, Magento, Opencart, Virtuemart and Zencart.
“The developer community is really important to us,” says PayGate’s general manager of sales and marketing Brendon Williamson. “We’re making sure that information and resources are readily available for them to manage their customers requirements. The developer section on our website now includes a comprehensive library of technical documents and shopping cart plugins which we are committed to supporting.”