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    SiteMeUp

    Privacy Policy

    Effective Date: 1 January 2025

    SiteMeUp Online Marketing (Pty) Ltd ("SiteMeUp", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website (https://sitemeup.co.za) and services.

    1. Information We Collect

    We may collect the following categories of personal information:

    • Contact details: Name, email address, phone number, company name, and billing address provided through forms, account registration, or correspondence.
    • Account information: Login credentials, subscription preferences, and support ticket history.
    • Payment information: Transaction details processed securely through PayFast. We do not store your credit card or bank details directly.
    • Usage data: Pages visited, time spent on our site, browser type, device information, IP address, and referring URLs collected via cookies and analytics tools.
    • Service data: Information related to projects we undertake on your behalf, including website access credentials provided for technology assessments, hosting migrations, or managed operations.

    2. How We Use Your Information

    • To deliver and manage our services, including hosting, SEO, custom development, WordPress security, technology assessments, and e-commerce solutions.
    • To process payments and manage your subscription.
    • To communicate with you regarding your account, support requests, and service updates.
    • To send marketing communications where you have opted in (e.g., newsletters via Mailchimp).
    • To improve our website, services, and user experience through analytics.
    • To comply with legal obligations under South African law.

    3. Cookies and Tracking

    We use cookies and similar technologies to enhance your experience, analyse website traffic, and understand usage patterns. You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, see our POPIA Compliance page.

    4. Data Sharing and Third Parties

    We may share your personal information with trusted third parties solely for the purposes of delivering our services:

    • Xneelo: Our hosting infrastructure provider for server and storage services.
    • PayFast: Our payment gateway for processing subscription and once-off payments in ZAR.
    • Mailchimp: For email newsletter distribution where you have subscribed.
    • Google Analytics: For anonymised website usage analytics.
    • Cloudbric: For web application firewall and security services.

    We do not sell your personal information to any third party.

    5. Data Security

    We implement appropriate technical and organisational measures to protect your personal information, including SSL/TLS encryption, secure authentication, access controls, and regular security reviews. Credentials shared for service delivery (e.g., technology assessments) are handled under strict security protocols, and we are happy to sign NDAs upon request.

    6. Data Retention

    We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of your subscription and for a reasonable period thereafter to comply with legal and business obligations.

    7. Your Rights

    Under South African law, including the Protection of Personal Information Act (POPIA), you have the right to:

    • Request access to the personal information we hold about you.
    • Request correction of inaccurate or incomplete information.
    • Request deletion of your personal information, subject to legal obligations.
    • Object to the processing of your personal information.
    • Withdraw consent for marketing communications at any time.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

    9. Contact Us

    If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

    • Email: hello@sitemeup.co.za
    • Phone: 087 8222 700
    • Entity: SiteMeUp Online Marketing (Pty) Ltd
    • Location: Cape Town, South Africa